HUNOA / DearMY
DearMY Support · Account Deletion Request
This English translation is provided for convenience. If it differs from the Korean original, the Korean version prevails.
Please send questions about the app and privacy-related requests to our support contact.
Support
When reporting a problem, please include your phone model, app version, and the screen and situation where it happened. There's no need to send your journal text or photos.
This page doesn't save anything or send email automatically. Please send the message yourself from your email app.
Request account deletion without the app
Even if you've deleted the app or can't sign in, you can request deletion of your account and related data by email.
- Use the subject line DearMY 계정 삭제 요청 (DearMY account deletion request).
- Include the email address you signed up with and how you sign in (Google, Apple or email).
- After we guide you through identity verification, we'll confirm the scope of the request and the result.
If your email app doesn't open, copy the address above and send from the email service you use. Never send passwords, verification codes, ID documents or your journal text.
Deletion covers your account and what's stored on our servers, including journal entries, photos, plans, settings, AI results and export files. Records the other person wrote themselves in DEAR YOU stay in their account.
This does not remotely recall PDFs or photos you've already downloaded, or copies left on other devices. Please check for any records you need before deleting.
Deletion follows "Retention and deletion" in the Privacy Policy. When you delete your account, records, planner data and files on our servers are deleted right away, and copies remaining in server backups are deleted automatically within 30 days. Records we must keep by law, such as payment and dispute records, are stored separately for the required period and then deleted.
Delete your account in the app
In DearMY, go to Settings → Data & account → Delete account to start deletion.
Auto-renewing subscriptions must be cancelled in the store separately from deleting your account. Please check your active subscriptions before deleting.
Manage Apple subscriptions · Manage Google Play subscriptions
Privacy requests
You can also send requests to access, correct, delete or stop processing your personal information to the same contact. You don't need a DearMy+ subscription to exercise your privacy rights.